Frequently Asked Questions
Everything you need to know about your Diamond Beauty Online experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email with a tracking number. You can use this number on our 'Track Order' page to see real-time updates on your shipment.
Are Diamond Beauty products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and are never tested on animals at any stage of production.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International shipping can take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on cosmetics that have been opened or swatched.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer professional discounts for makeup artists?
Yes! We have a Diamond Pro program for certified beauty professionals. Please visit our 'Pro Program' page to submit your credentials and apply for a discount.